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Sr Mgr Quality and Regulatory Compliance Latam

Posted Date:  Mar 17, 2023
Requisition Number:  117417

Position Title: Sr Manager QRC Latin América

Reports to Title: Director QRC International

Dept / Function: Quality, Regulatory Compliance    

Location: Nuevo Leon or Jalisco



Leads significant QA & Food Safety  programs and undertakes assignments of very high complexity.  Examples include auditing and assessing customer and supplier quality programs, co-packing, co-manufacturing and strategic partner quality programs, leadership of Brand Technical Teams, troubleshooting issues of high complexity, and leadership of acquisition integration from the broader QRC focus. Serves as QRC representative for multiple THC and/or co-manufacturing facilities, co-packing facilities, Food Service, Licensing and LATAM Distributors and  Distribution Centers.  Lead cross functional teams (Marketing, Legal, Engineering etc.) on short or long-term assignments with respect to complex QRC issues (i.e. regulatory changes, incident Management, product recalls, etc.) 



  1. Compliance: Designs and implements quality systems and programs to ensure that Hershey Product Excellence Program (PEP) standards are consistently achieved.  Provides training programs, auditing of quality systems, complex troubleshooting and large-scale incident management.  Acts as quality liaison for large, complex strategic partners
  2. Training:  Develops and/or implements training programs to assure compliance and understanding of internal food safety & quality expectations, and regulatory compliance. 
  3. Auditing:  Conducts quality systems audits across Supply Chain to provide assessments of adequacy and issues recommendations or guidelines to ensure compliance standards are met. Provide audit summaries to Hershey’s Senior Management and/or external business partners. Owner and Leader in the Qualification Process for new Contract Manufacturers in Region. Verify Corrective action plan efficacy and provide feedback.
  4. Incident Management:  Directs troubleshooting incidents of high complexity with the potential large financial or regulatory impacts. Partner with cross functional groups (Marketing, Legal, etc.) and external business partners to ensure communications and action plans are established. Ensure timely and cost-effective resolutions are achieved. Liaison for domestic and international regulatory agencies in order to manage product recalls, withdrawals, and recovery.
  5. Project Leadership / New Product Support: Acts as QA representative on multi-functional project teams or complex assignments.  May coordinate new product efforts from initial test runs to full-scale production to assure integrity of systems.
  6. Innovation: Ensures Plants consistently adhere to the QDR Process and provides the necessary training / input to ensure a flawless execution on the Process.
  7. Capital: Ensures Plants consistently adhere to Sanitary Design Standards on Capital projects and provides the necessary  Food Safety / Food Quality input to ensure a flawless execution for the Capital Projects in Region.
  8. Licensed Business: Act as QA Liasion with Plants QA managers and  with Commercial Teams in México, Central America and Brazil  to ensure QRC process is adhered to. This would include to ensure auditing, building specifications, conducting QDRs, working with COE to ensure licensing opportunities meet THC requirements. Assist foodservice teams on new vendor approval process (i.e. vendor certification requirements).
  9. Subject Matter Expert: At this level, incumbent is considered to be a subject matter expert in one or more of the following areas: Food Safety, Project management, Product Quality.
  10. Continuous Improvement

-Facilitate process/procedure improvement sessions related to: incident management, serious product quality issues, and overall quality system improvements

-Coaching quality managers and their teams on specific issues

-Working with business teams (supply chain and marketing) on cost savings initiatives


Skills and abilities required:

  • Experience +8 yrs experience in food industry or equivalent experience
  • Awareness of various regulatory issues, and proficient in country regulatory standards
  • Fluent in English & Spanish. Portuguese will be a plus. Cultural business knowledge / acumen required
  • Travel: at least 40% travel expected with Mexican focus. Central America and Brazil travels needed.                            
  • Ability to work flexible hours
  • Superior communication skills in verbal and written form.  Advanced presentation skills.
  • Ability to effectively interact with all levels of employees (from Production to VP level). 
  • Ability to explain complex concepts to non-technical audiences.
  • Ability to make business decisions in light of strategic company objectives
  • Ability to represent Hershey and establish relationships with outside agencies (regulatory, co-mfg, suppliers, trade groups, etc)
  • Advanced problem solving/trouble shooting skills
  • In depth understanding of a production / manufacturing environment
  • Advanced proficiency in computer programs / software such as Microsoft Word, Outlook, Excel, Power Point, SAP (Recipe Management), QIMS, Net Weight and QA Trends
  • Detailed knowledge of regulatory and quality system requirements – FSMA, PEP, HACCP, Good Manufacturing Process (GMP), etc.
  • Preference to be Preventive Control Qualified Individual (PCQI) Certified
  • HACCP Accreditation



B.S. in Food Science, Microbiology, or related field.  MS will be desirable.             








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