Analyst Supply Chain WTR

Position Title: Analyst World Travel Retail - WTR

Reports To: Assistant Manager WTR Americas – WTR

Business Unit: World Travel Retail (WTR)

Location: Guadalajara or Monterrey / Mexico

Summary:

The customer SC associate is responsible for the overall management and improvement of Customer supply planning & order management within the assigned cluster. This includes overseeing logistics, customs clearance, and product replenishment from factories to ensure high-performance dispatch and customer supply. The role is a critical component for achieving corporate sales and operational goals within the designated cluster by building strong, collaborative relationships with all stakeholders, both internal & external

Major Duties / Responsibilities:

GS Delivery 40%

• Responsible for tracking and reporting monthly, quarterly, and fiscal year GS (Gross Sales) against targets.
• Work closely with HBP team to ensure orders are planned and invoiced as expected, ensuring HBP are prioritizing correctly across all orders.
• Provide clear and precise GS updates to the team, highlighting any key movements and assisting in the analysis of underlying reasons.
• Communicate with the Supply Planning team to follow up on the status of production and delivery for customer orders, noting any potential issues that could impact on-time, in-full (OTIF) delivery.
• Lead communications with distributors, providing them with timely updates on product cuts and potential GS gaps.

Distributor Management 30%

• Ensure a robust & timely communication flow with Distributors for all Inventory/Supply related issues.
• Monitor DOS for key distributors, ensuring DOS is at target for key customers.
• Respect each Distributor’s replenishment metrics when discussing order supportability, taking inventory levels, freshness requirements, container utilization, production MOQs, etc. into consideration.
• Contribute to driving improvement projects with Distributors in areas of Supply Planning and Inventory.

Supply Optimization 20%

• Closely work with supply planners to understand production frequencies, MOQs, and any aging issues to ensure optimum supply to customers.
• Manage E2E Trex supply planning
• Responsible for key Supply KPIs such as Container utilization, Case Fill Rate & On Time Delivery.
• Support with cross collaborative projects with HBP to drive process enhancements/ implementation of new tools to improve the overall planning process & visibility both internally & externally to customers.
• Monitor WMAPE & Bias for key distributors and proactively manage supply planning with factories/co-mans accordingly to minimize negative impact on Business.
• Assist in collecting and analyzing data for process enhancement projects.

DDD Charges 5%

• Check and approve packaging and raw material write off charges related to discontinuation or replacement of items.
• Closely monitor aging report and take immediate action to reduce DDD charges and manage excess inventory.
• Work with sales team for opportunities for any aging stock
• In case of excess stock, co-ordinate with Supply Planner for possibility of re-packing it for US market or work with DDD team for liquidation

NPD & Seasonal Support 5%

• Support the wider team on the development of NPDs and the launches of new co-manufacturers.
• Input operational timelines, data, and context as needed for all projects.
• Perform new item set up for forecast management.
• Participate in supply review meetings to communicate with sales & marketing about NPD updates.
• For any un-forecasted seasonal orders, check with supply planners for possibility of support without cutting other customers’ forecast.
• Share seasonal forecast timeline with distributors regularly and ensure that distributors update forecast and orders within the given timeline.  Ensure orders fall in the right week. 

Skills and abilities required:

• Fluent in Spanish and English (written and verbal), able to communicate effectively in a business context.
• Basic understanding of supply chain principles (forecasting, inventory, order management).
• Willingness to learn more advanced concepts over time.
• General awareness of the FMCG industry and its customer service expectations.
• Actively builds knowledge of business priorities and customer requirements.
• Basic experience or training with ERP systems (e.g., SAP or similar).
• Willing to learn and navigate customer portals or internal systems with support.
• Comfortable with Microsoft Office, especially Excel (e.g., data entry, basic formulas, pivot tables).
• Learns to use Excel/Power BI to support data reporting and visualization tasks.
• Participates in S&OP/IBM meetings as a support role as needed.
• Gains exposure to collaborative planning and alignment processes between supply and commercial teams.
• Ability to work under deadlines & communicate effectively with internal/external cross functional partners at all levels.
• Good follow-up skills, get things done, ability to work independently and prioritize.
• Strong influencing skills & leadership drive results.
• Business collaboration and ownership – ability to question and challenge Commercial team/distributors where necessary.
• Willingness to learn and search for creative solutions.
• Strong analytical and problem-solving skills; Very strong in data and reporting accuracy.

Education:

• Bachelor’s degree (or equivalent) in Business administration, Industrial Engineering, Management Engineering, Mathematics, Statistics, or a quantitative business science preferred, but not a MUST.
• Master’s degree / Supply Chain Management Diploma / APICS certification are a plus.

Experience:

• Minimum 3-5 years of work experience in supply chain related roles.
• Prior demand planning experience preferred.

#LI-JS1

#LI-Hybrid