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Assoc Mgr Customer Service (CPFR Latam)

Posted Date:  Oct 5, 2026
Requisition Number:  130584

Location: Guadalajara, Jal, MX.

About The Hershey Company 

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more. 

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today. 

Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose. 

The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose. 

How will you fit in the big picture? 

You will lead the LATAM Collaborative Planning, Forecasting and Replenishment (CPFR) model, translating customer demand, point-of-sale insights and commercial plans into timely supply chain actions. Through data analysis and close partnership with customers, Sales, Demand Planning and Customer Service, you will help improve in-stock performance, fill rate, inventory health and sales while building a more efficient value chain. 

 

What will you do? 

  • Integrate CPFR KPIs, customer objectives, marketing strategies, promotional calendars, modular execution, sell-in/sell-out, innovation, seasonal activity and discontinuations into replenishment and forecast recommendations. 
  • Align Hershey forecasts with commercial strategy and customer demand, balancing pull and push approaches to reduce out-of-stocks and excess inventory. 
  • Optimize replenishment plans by evaluating store and distribution-center inventory, lead times, ordering policies, safety stock and handling requirements. 
  • Identify and communicate short-term forecast, inventory and order-fulfillment risks; partner across functions to resolve challenges for everyday, seasonal and promotional demand. 
  • Represent Hershey with customer replenishment and category teams, recommend replenishment-setting changes, and develop actionable reporting on replenishment, days on hand, sell-in, sell-out and in-stock performance. 

Minimum Requirements

Experience: 3+ years of relevant experience in CPFR, forecasting, replenishment, customer supply chain, demand planning or a related CPG environment. Demonstrated ability to use data and KPIs to improve service, inventory and order-fulfillment outcomes. 

 

Education: Bachelor’s degree in Business, Mathematics, Statistics, Supply Chain, Operations or a related field, or equivalent experience. 

Required capabilities: Strong business acumen; knowledge of supply chain concepts and retail partner systems; advanced Excel and Power BI analytical skills; ability to build relationships across organizational levels and with customers; Spanish required; availability to travel. SAP knowledge and APICS or another supply chain certification are preferred.

 

 

 

 

 

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