1st Shift Sr Quality Assurance Specialist

Posted Date:  Sep 14, 2023
Requisition Number:  119555

Job Location:  Hershey, PA




The Hershey Company West Hershey plant is a Union plant producing products such as White & Milk Chocolate Paste, Kisses, Nuggets, Milk Bars, Almond Bars, Rolo, Syrup & Cookies and Crème in a high-speed complex environment.


Under Minimal guidance, the Processing Specialist’s primary role is to serve as a liaison between Quality Assurance (QA) and Manufacturing.  In this role the Processing Specialist provides in-depth process and product support to the manufacturing operations across all shifts. 


QA responsibilities include ensuring compliance to all company and regulatory policies/procedures pertaining to product safety/quality.  The position serves as the technical resource for Manufacturing and Engineering, providing leadership and guidance in the areas of tempering technology, bulk ingredient unloading, chocolate paste processing, finished goods moulding, weight control, incident investigation and resolution, troubleshooting and other related matters. 


The incumbent also provides support to employee training, and product and process audits.  The position provides QA support to the various Business Units across the plant, focusing heavily on the paste processing BU. The QA Specialist must have a sound working knowledge of Hershey’s quality system requirements.  Some laboratory duties are required. 





  • Facilitates production activities to meet quality/safety specifications and regulatory standards by providing training, auditing, troubleshooting and incident management.  At this level, the candidate would be expected have direct interaction with regulatory agencies (e.g. PA Dept of Agriculture and Food and Drug Administration)


  • Develops programs in efforts to educate and train the workforce on food quality and safety issues.  Conducts training specifically for plant employees and regularly follows up with employees to ensure that they understand the requirements of their jobs.  Chocolate manufacturing tempering knowledge preferred



  • Conducts audits in accordance with Product Excellence Program (PEP)/ Hazard Analysis and Critical Control Point (HACCP) / Environmental compliance procedures.

Incident Management: 

  • Investigates and analyzes incidents to identify trends in product/quality safety information.  In-depth knowledge of Pi data collection systems to assist with incident investigation.  Initiates corrective actions and communicates findings as appropriate.  Uses various computer support systems (ex. SAP product tracking, Line Production Reporting (LPR), Trackwise Services (Quality Incident Management System), AIM, PI Data collection, etc.) to help isolate / solve problems.

HACCP & Continuous Improvement:  

  • Conducts regular internal audits which include elements of HACCP and PEP systems, documents and reports findings and follows-up on non-conformances.  Conducts routine audits and equipment inspections after cleaning or maintenance work.  Reviews control point documentation, paper and/or electronic.  Lead verification and validation activities for PEP and Global Food Safety Initiative compliance.

Project / New Product / Business Unit Support:  

  • Implements continuous improvement through development of PEP program elements such as Master Control Plans, Sanitation Standard Operating Procedures (SSOP), HACCP, Allergen prevention plan, weight control and consumer complaint reduction.  Under minimal supervision, acts as QA representative on multi-functional project teams or non-routine assignments.  Shall support new product efforts as Quality representative from initial test runs to full-scale production, assuring integrity of systems.

Subject Matter Expert: 

  • Incumbent is considered to be a subject matter expert in more than one of the following areas:  Chocolate Technology, Tempering Technology, Net Weight, Recipe Management, Pest Control, Sanitation, Training, etc.  Processing specialist would be expected to provide plant wide leadership, project management, training and coaching, in the specified areas of expertise. 


Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:


  • Knowledge of federal and state food industry regulations
  • Solid understanding of a production / manufacturing environment
  • Solid understanding of chocolate paste processing systems preferred
  • Solid understanding of chocolate tempering principles preferred
  • Understanding of fluid milk pasteurization and regulations preferred
  • Strong auditing / assessment skills
  • Strong problem solving/trouble shooting skills
  • Strong leadership skills and ability to influence all management levels, enabling the direction of activities of teams of employees that do not have direct reporting in this role
  • Understanding of sanitation and pest control practices
  • Working Knowledge of Global Food Safety Initiative (GFSI) standards
  • Strong computer, document management skills and attention to detail
  • Ability to effectively communicate in verbal and written form
  • Ability to work flexible hours
  • Dexterity required for handling and performing tests in an accurate manner
  • Ability to record data as needed
  • Proficiency in computer programs / software such as Microsoft Word, Outlook, Excel, Access, Power Point, SAP (Recipe Management), Net Weight and Trackwise (incident management)
  • Working knowledge of regulatory and quality system requirements – Food Safety, Hershey’s PEP, HACCP, Good Manufacturing Process (GMP), etc.
  • Solid understanding of analytical instrumentation preferred


Shift of Operation: 


  • This position will work primarily on first shift (7:00 am – 3:30 pm), but flexibility is required to be able to work other shifts as needed


Minimum Education and Experience Requirements:


  • B.S. in Food Science, Microbiology, or related field required
  • Minimum of 3 to 5 years of related experience
  • 5+ years of related experience preferred



Nearest Major Market: Harrisburg