Analyst, Asset Management

Job Location: Hershey, PA

ROLE OVERVIEW:

The Analyst Asset Management leads operational activities that support Device as a Service (DaaS) Governance, IT Asset Management, Financial Compliance, and related KPIs. 

ACCOUNTABILITIES:

• Collaborates with stakeholders to define requirements for end-user compute devices and services, performs coordination of DaaS program services—including, but not limited to, subscription fee and invoice reconciliation, conduct recurring forecasts with business partners and suppliers (covering analysis, strategy, and accuracy), and asset management activities such as supplier coordination for procurement, deployment, reclamation, certification, and other procedural requirements
• Monitors supplier compliance to company operational and financial policies, monitors contractual key performance indicators (KPIs) and service level agreements (SLAs).
• Maintains accurate and timely data to enable effective reporting, seamless system integration and processing, as well as robust security and financial management
• Assists with ecosystem of third-party providers, including supply chain health and invoicing/billing procedures, manages quality and security levels, and optimizes process for efficiency and costs
• Responds to and manages events using defined processes and behaviors, engages with relevant stakeholders

QUALIFICATIONS:

• Strong Knowledge of: IT Asset Lifecycle and related Financial Operations Management leveraging tools and services to drive cost optimization.
• Customer Service Orientation: Demonstrates a user-first mindset with the ability to communicate clearly and empathetically. Builds trust by resolving issues efficiently and providing proactive support.
• Problem Solving & Root Cause Analysis: Uses analytical thinking to identify, diagnose, and resolve technical issues. Applies structured troubleshooting methods and escalates appropriately when needed.
• Collaboration & Teamwork: Works effectively with cross-functional teams including IT, business partners, and external suppliers. Shares knowledge and contributes to a positive, solutions-focused team culture.
• Adaptability & Learning Agility: Stays current with evolving technologies and best practices. Quickly adapts to new tools and processes while continuously seeking ways to improve service delivery.
• Continuous Improvement: Proactively identifies opportunities to enhance processes, technology adoption, and service reliability in alignment with company strategy.

Experience & Education:
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Certifications in ITIL, CITAM, or SACM. Equivalent experience may be considered in lieu of a degree.
Experience: 3-5 years experience in complete IT Asset lifecycle process, ServiceNow ITAM (HAM/SAM/CMDB)
Technical aptitude with strong PC literacy skills. Basic knowledge of IT hardware and software environments.

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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
 
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

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