Job Title:            Analyst, Seasonal Order Writing         

Job Location:     Hershey, PA

This position is open for 100% remote (will travel as needed).

Summary:

The Analyst will partner with the Hershey’s Sales team to support our in-house seasonal order writing solution.  This includes engaging with the customer on technical and strategy questions, designing specifications for future enhancements, defining test plans, performing functional testing, assisting Sr. Analysts training to new analysts and customers.

Major Duties & Responsibilities:

• Diagnose and track down any functional issues to a root or functional cause, and resolve together with partner technical resources, as needed.  Proactively communicate issue resolution to business, customer, and technical teams, as needed. Develop and maintain effective working relationships with team members, internal partners, customers, and others using good interpersonal skills
• Collaborate with business partners to draft functional and technical requirements that clearly articulate the design, architecture, and business objective of needed solutions.
• Generate User Stories, define test plans, perform functional tests, and configure solutions leveraging an understanding of agile business process, industry trends, and systems architecture, as needed.
• Provide support and post implementation monitoring during initial rollout of solutions. Develop presentations as needed to provide transparency and alignment of key stakeholders.
• Travel to home office or customers to assist with training and/or provide support during critical business periods.

Minimum Experience Requirements: 

• Ability to frame up and simplify complex issues, finding root causes and hidden problems. Ability to think holistically and understand the broader implications of introducing changes to a landscape of interconnected, intelligent systems.
• Passion for analytical problem solving.
• Ability to act calmly and competently in high-pressure, high-stress situations.
• 1-2 of experience working with relational databases including exposure to database design, creating, and modifying SQL scripts/stored procedures, or python scripts.
• 1-2 years of hands-on experience working on an agile DevOps team, using iterative software development methodologies; working with modern software architectures and exposure to Azure Cloud services.
• Good understanding of software development lifecycle and application lifecycle management.
• High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
• Excellent time management skills, with a high degree of initiative, dependability, and ability to work with little supervision in a flexible work environment. 
• Comfortable with current Microsoft Office Suite (O365).

• Preferred Skills:
• Retail and CPG Industry experience working directly with Customers, Clients or Vendors.
• Experience analyzing systems designed by 3rd parties, assessing risk, and calculating business value to influence 3rd party software product selection, including experience with SaaS solutions.
• 2-3 of experience working with relational databases including exposure to database design, creating, and modifying SQL scripts/stored procedures, or python scripts.
• 2-3 years of hands-on experience working on an agile DevOps team, using iterative software development methodologies; working with modern software architectures and exposure to Azure Cloud services.
• Knowledge of business process improvement programs within Hershey, the consumer-packaged goods industry or related field.

Education:

• Bachelor's degree in Computer Science, Math, Engineering, or related field.     

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