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Note: If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Digital Systems Specialist I

Posted Date:  Jun 26, 2026
Requisition Number:  129281
Job Location: West Hershey Plant – Hershey, PA (Onsite)
Pay Level: 1B
 
 
Summary:
The Associate Digital Systems Support Specialist plays a key role supporting the day-to-day technology needs of our manufacturing operations at Hershey’s West Hershey Plant. As part of the team at one of Hershey’s largest and most iconic production facilities, this individual helps ensure seamless plant operations by delivering reliable digital and IT support in a fast-paced, highly automated environment in the Sweetest Place on Earth.
In addition, the Associate Digital Systems Support Specialist:
  • Provides front-line digital systems and client support for plant users including troubleshooting and issue resolution
  • Works under the direction of the Plant Digital System Support Specialist and partners with Corporate IS teams
  • Supports plant-level computer systems, networking, and hardware refresh activities
  • Assists users in identifying, evaluating, implementing, and maintaining technology-based solutions
 
 
Skills and Experience:
  • Strong troubleshooting skills supporting PC hardware, software, printers, and plant applications
  • Working knowledge of Windows operating systems (PC and server environments)
  • Understanding of networking concepts, virtual environments, and infrastructure
  • Ability to manage multiple priorities in a fast-paced plant environment
  • Strong customer service mindset with ability to communicate technical concepts to non-technical users clearly
  • Ability to escalate issues appropriately and work collaboratively with IT partners
 
 
Minimum Requirements and Education:
  • Demonstrates Hershey Values and commitment to safety and plant procedures
  • Proficiency in English (written and verbal communication)
  • High attention to detail and ability to follow direction
  • Strong time management and organizational skills
  • Ability to work both independently and within a team environment
  • Foundational knowledge of PCs, printers, and general IT systems
  • Basic understanding of programming or database concepts preferred

 

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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
 
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.


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