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Engineer Endpoint Systems

Posted Date:  Nov 10, 2023
Requisition Number:  120457

Job Title:           Engineer Endpoint Systems




Job Location:   Hershey, PA




This position is open to a hybrid role (Hershey, PA)







The Hershey Company brings Shared Goodness to the World with iconic brands, business models, and 21,000+ remarkable employees. The Client Services team (part of Information Services) uses technology to drive an efficient workforce and to provide resilient, consistent IT systems. The team achieves this by maximizing employee productivity, minimizing IT system downtime, and through better manageability.


The Client Infrastructure team (part of Client Technology Services) builds, globally supports, and maintains endpoint management environments for end-user computing and mobility platforms. The team develops strategy and maintains standards around Windows, MacOS, iOS, Android, Virtual/Thin clients, and Augmented/Virtual Reality platforms.  The Client Infrastructure team aims to be generous with knowledge, having the wisdom to make the right decisions that enable end-users to work better on their devices of all types. The team earns internal business trust by implementing technology and behavior changes that positively affect work productivity.


Skills Necessary


Candidates ideally will demonstrate skills in services provided by the ‘Client Infrastructure’ team (listed below).


** Skills below marked with ** are strongly desired/weighted for current hiring needs.


Services and solutions provided by the Client Infrastructure team include:


  • Software Packaging, OS and Software Distribution, Reporting, Configuration Management
    • Software Packaging/Patching (System Center Config Manager (MECM/SCCM), Flexera)
    • OS/Office Regular (feature and monthly) Updates (Intune AutoPatch, WuFB, WSUS)
    • ** Mac Management (JAMF)
    • Automation/Reporting: PowerShell, Scripting, C#, System Center Orchestrator, SSRS
    • Group Policy (AGPM), Active Directory, Browsers (Edge, Chrome, IE), Enterprise Mode
    • Internal Kiosk management / AutoPilot deployment



  • Technologies that enable Flexible Work Environment
    • Lenovo, Dell, ** Mac, IGEL Thin Client
    • Desktop OS (Windows 10 and 11 with BitLocker, Mac OS X) & Office (ProPlus, Visio/Proj, etc)
    • Virtualized Citrix Workspace Apps and Desktops, Cloud Connector, NetScaler
    • Nutanix converged infrastructure
    • Corporate-Managed and Bring-Your-Own-Device (BYOD)
    • ** Enterprise Mobility and Security (with InTune MDM/MAM and Azure AD)
    • ** iOS, Android device and OS support
    • Print Management: PaperCut MF
    • Productivity analysis, performance monitoring, Lakeside SysTrack
    • BeyondTrust Remote Support appliance management



  • Solutions, Projects, Vendor Relationships, Licensing, Contracts
    • Microsoft, Citrix, Nutanix, Apple, JAMF, etc
    • Solution management, design, maintenance, roadmaps, RFCs
    • Infrastructure Lifecycle Management (Service-Now) and annual hardware refresh



  • Compliance, Security, and SLA management:
    • Admin Privilege Management (BeyondTrust / Avecto DefendPoint)
    • Internal software certification and testing process
    • Security practices in all services/solutions
    • SOX Compliance with Requests, Incidents, and Change Management




The candidate will:


  • Be a technical expert in these services and related security and will provide 3rd-level support for these platforms.
  • Be responsible for ensuring that the systems and services are current, reliable, tuned and accessible in accordance with service level agreements, establish governance and assist business users in leveraging the technology.
  • Stay abreast of new services and features, push for best practices and seek to deliver cost effective and innovative solutions that address the technology needs which are directly tied to business strategy.
  • Possess excellent communication skills, have a proven track record on delivering results, and be able to work effectively with others on the team.





Hershey Information Services “Job Families” that most closely align with this position:


Infrastructure Engineering develops infrastructure strategy & capabilities, roadmaps, and design global

infrastructure solutions for the enterprise. This includes integration of cloud solutions for local, regional,

and global infrastructure hubs.

Operations & Services runs new and enhanced capabilities to achieve maximum business value and

accelerate realization of the company’s vision through continuous improvement and defined service

levels. This group is responsible for break fixes, preventative maintenance, and asset renewals/upgrades,

to manage Hershey’s systems efficiently and effectively.

Solution Management partners with the Hershey business, Information Services and vendors to provide

services and system enhancements. This includes strategic road mapping, developing new solutions,

updating existing tools and accelerating the delivery of business solutions.





Summary of major duties: Endpoint Solution Engineer

Solutions Management

  • Provide 3rd level support and management of services and solutions provided by the Client Infrastructure team.
  • Prepare detailed technical specifications for use with internal customers, IT colleagues, and other stakeholders to collect and analyze business requirements for multifunctional projects

Strengthen organizational effectiveness:

  • Participate in projects to enhance and extend capabilities in the client services space.
  • Develop appropriate governance for these tools and drive adoption throughout the organization.
  • Provide technical consulting support and participate in the project planning process; monitor and report to management on the status of project efforts and provide work effort estimates.
  • Lead or assist in continuous process improvement efforts

Innovation and Research

  • Identify, recommend, and implement new capabilities related to client infrastructure





Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:  


  • Must have strong communication skills to work with internal customers and become a trusted advisor.
  • Must demonstrate ability to interact with other Hershey technical teams, identify opportunities for continuous improvement, plan for dependencies, mitigate security risks and deliver solutions that require a high degree of integration.
  • Must understand the roadmap of cloud solutions and offerings, where they will play and add value in the Hershey experience, and what tradeoffs need to be made to take advantage of real value propositions.
  • Business Acumen: Demonstrates understanding of commercial, operational, financial and people aspects of the business. Ability to analyze business processes and to recommend and implement process improvements.
  • Courage to challenge the status quo and take smart risks.




Minimum Education and Experience Requirements:



Bachelor’s degree in Information Technology or related field or equivalent combination of education and experience.


  • 4 or more years of experience in technology infrastructure and solution implementation.
  • Designed and implemented effective global solutions to diverse and complex business problems.



Nearest Major Market: Harrisburg

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