Job Title:           Engineer Endpoint Systems

Job Location:   Hershey, PA

This position is open to a hybrid role (Hershey, PA)

Description:

The Hershey Company brings Shared Goodness to the World with iconic brands, business models, and 21,000+ remarkable employees. The Client Services team (part of Information Services) uses technology to drive an efficient workforce and to provide resilient, consistent IT systems. The team achieves this by maximizing employee productivity, minimizing IT system downtime, and through better manageability.

The Client Infrastructure team (part of Client Technology Services) builds, globally supports, and maintains endpoint management environments for end-user computing and mobility platforms. The team develops strategy and maintains standards around Windows, MacOS, iOS, Android, Virtual/Thin clients, and Augmented/Virtual Reality platforms.  The Client Infrastructure team aims to be generous with knowledge, having the wisdom to make the right decisions that enable end-users to work better on their devices of all types. The team earns internal business trust by implementing technology and behavior changes that positively affect work productivity.

Skills Necessary

Candidates ideally will demonstrate skills in services provided by the ‘Client Infrastructure’ team (listed below).

** Skills below marked with ** are strongly desired/weighted for current hiring needs.

Services and solutions provided by the Client Infrastructure team include:

• Software Packaging, OS and Software Distribution, Reporting, Configuration Management
  • Software Packaging/Patching (System Center Config Manager (MECM/SCCM), Flexera)
  • OS/Office Regular (feature and monthly) Updates (Intune AutoPatch, WuFB, WSUS)
  • ** Mac Management (JAMF)
  • Automation/Reporting: PowerShell, Scripting, C#, System Center Orchestrator, SSRS
  • Group Policy (AGPM), Active Directory, Browsers (Edge, Chrome, IE), Enterprise Mode
  • Internal Kiosk management / AutoPilot deployment

• Technologies that enable Flexible Work Environment
  • Lenovo, Dell, ** Mac, IGEL Thin Client
  • Desktop OS (Windows 10 and 11 with BitLocker, Mac OS X) & Office (ProPlus, Visio/Proj, etc)
  • Virtualized Citrix Workspace Apps and Desktops, Cloud Connector, NetScaler
  • Nutanix converged infrastructure
  • Corporate-Managed and Bring-Your-Own-Device (BYOD)
  • ** Enterprise Mobility and Security (with InTune MDM/MAM and Azure AD)
  • ** iOS, Android device and OS support
  • Print Management: PaperCut MF
  • Productivity analysis, performance monitoring, Lakeside SysTrack
  • BeyondTrust Remote Support appliance management

• Solutions, Projects, Vendor Relationships, Licensing, Contracts
  • Microsoft, Citrix, Nutanix, Apple, JAMF, etc
  • Solution management, design, maintenance, roadmaps, RFCs
  • Infrastructure Lifecycle Management (Service-Now) and annual hardware refresh

• Compliance, Security, and SLA management:
  • Admin Privilege Management (BeyondTrust / Avecto DefendPoint)
  • Internal software certification and testing process
  • Security practices in all services/solutions
  • SOX Compliance with Requests, Incidents, and Change Management

The candidate will:

• Be a technical expert in these services and related security and will provide 3rd-level support for these platforms.
• Be responsible for ensuring that the systems and services are current, reliable, tuned and accessible in accordance with service level agreements, establish governance and assist business users in leveraging the technology.
• Stay abreast of new services and features, push for best practices and seek to deliver cost effective and innovative solutions that address the technology needs which are directly tied to business strategy.
• Possess excellent communication skills, have a proven track record on delivering results, and be able to work effectively with others on the team.
  •  

Hershey Information Services “Job Families” that most closely align with this position:

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:  

• Must have strong communication skills to work with internal customers and become a trusted advisor.
• Must demonstrate ability to interact with other Hershey technical teams, identify opportunities for continuous improvement, plan for dependencies, mitigate security risks and deliver solutions that require a high degree of integration.
• Must understand the roadmap of cloud solutions and offerings, where they will play and add value in the Hershey experience, and what tradeoffs need to be made to take advantage of real value propositions.
• Business Acumen: Demonstrates understanding of commercial, operational, financial and people aspects of the business. Ability to analyze business processes and to recommend and implement process improvements.
• Courage to challenge the status quo and take smart risks.

Minimum Education and Experience Requirements:

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