Full-Time Food Service Operations Admin - Hershey's Chocolate World

Job Location:  Hershey, PA
Hourly Pay Rate:  $20.00
Minimum Age:  18 years of age or older
Availability:  Requires availability to work daytime, evening, weekend, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This role supports both the operational and financial coordination within the Food & Beverage (F&B) department. Key responsibilities include scheduling, onboarding, administrative oversight, and acting as the liaison between finance and food service teams to ensure smooth communication and adherence to company policies.

This is a full-time hourly position located in Hershey, Pennsylvania with 40 hours per week. The company will not provide relocation assistance for this position.

Responsibilities & Duties

Scheduling & Onboarding

Create, post, and maintain weekly and daily schedules using WorkForce

Coordinate onboarding and training schedules for new hires

Design and manage schedule templates in alignment with labor budgets

Monitor staff availability and report exceptions to department managers

 Time-Off & Shift Management

Review and adjust employee time-off requests and shift changes

Communicate schedule updates and ensure coverage consistency

 Financial Coordination

Act as liaison between accounting/finance teams and Food & Beverage operations

Gather and report data needed for end-of-month financial processes

Process invoices and returns, and work with vendors to follow company procedures

 Administrative Functions

Verify weekly flex-force payroll and attendance records

Maintain documentation including medical excuses, employment forms, phone lists, and scheduling verification forms

Track hours to ensure compliance with labor laws and ACA regulations

Departmental Support

Assist department managers with departmental objectives and special projects

Qualifications & Skills

• Excellent communication with diverse teams
• Professional appearance and demeanor
• Strong customer service and teamwork skills
• Quick adaptability to new software systems
• Analytical thinking and multitasking abilities
• Experience managing both daily tasks and long-term projects
• 1–2 years of administrative experience in scheduling, hospitality, food service, or related field
• Basic proficiency in computer systems, including Excel and scheduling software (WorkForce preferred)
• Strong interpersonal and communication skills
• Ability to manage time-off requests and employee availability
• Basic understanding of payroll and invoice processing
• Ability to work both independently and in team settings

Physical Requirements

• Repetitive hand, wrist, and forearm movements
• Occasional overhead lifting
• Bending, stooping, and twisting as needed
• Ability to communicate clearly with guests and co-workers

Minimum Education and Experience Requirements: 

Education: High school diploma or equivalent, Bachelor’s Degree preferred

Experience: Minimum 1-2 years of business relevant coursework (scheduling, finance, accounting)