Manager, Employee Relations
Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.
About The Hershey Company
The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more.
At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.
Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.
The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose.
How will you fit in the big picture?
You will lead the day-to-day operations of the Employee Relations function, guiding complex employee relations matters, workplace investigations, accommodations governance, case management, reporting, and continuous improvement. As a trusted advisor, you will partner with business leaders, HR Business Partners, Legal, Ethics & Compliance, Corporate Security, and other stakeholders to deliver consistent processes, strong governance, and thoughtful risk management.
You will also lead and develop a team of Employee Relations professionals while partnering with the Director, Global Employee Relations to advance analytics, process optimization, technology, automation, and other strategic priorities.
What will you do?
- Lead complex employee relations matters and workplace investigations, serving as an escalation point for sensitive and high-risk cases.
- Partner with Legal, Ethics & Compliance, Corporate Security, HR, and business leaders to assess risk, determine appropriate actions, and support regulatory inquiries, audits, or employment-related claims.
- Ensure investigation quality, consistency, documentation, case governance, and service delivery standards across the Employee Relations function.
- Provide consultation and coaching to leaders on performance management, corrective action, workplace conduct, conflict resolution, policy interpretation, accommodations, and employment risk.
- Lead Employee Relations intake, triage, workload management, case assignment, escalation pathways, resource utilization, and workforce capacity planning.
- Oversee workplace accommodations governance, support complex matters and interactive process discussions, monitor trends, and evaluate vendor performance.
- Develop scorecards, dashboards, metrics, and insights that help HR and business leaders identify trends and proactively address organizational risk.
- Drive continuous improvement across processes, workflows, reporting, technology, automation, and user experience, including optimization of HR Acuity, ServiceNow, and related tools.
- Lead, coach, and develop Employee Relations team members, building capability in investigations, accommodations, analytics, process improvement, and business partnership.
Minimum Education & Requirements
Experience: 5+ years of progressive Human Resources experience, including significant Employee Relations experience and experience conducting complex workplace investigations and managing high-risk employee relations matters. Demonstrated leadership experience through coaching, mentoring, or developing others is required.
Education: Bachelor’s degree in Human Resources, Labor Relations, Business, or a related field.
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Strong working knowledge of EEO, ADA, PWFA, FMLA, and related employment laws and workplace regulations.
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Experience supporting workplace accommodations programs and complex accommodation matters.
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Ability to influence, advise, and collaborate effectively across multiple stakeholder groups.
Preferred qualifications: Master’s degree in Human Resources, Labor Relations, Business, or a related field; SHRM-CP, SHRM-SCP, PHR, or SPHR certification; 2+ years of people leadership experience; and experience with case management platforms, dashboards, workforce-risk analytics, process improvement, technology, automation, or transformation initiatives.
Benefits & Perks
At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.
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Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health
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Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
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Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
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Growth & Development: Career development programs, learning opportunities, and internal mobility
Benefits may vary based on role, location, and eligibility.
The anticipated base salary range for this role is $107,120 to $133,900 per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
Nearest Major Market: Harrisburg
