Product Manager, S/4 OTC

Job Location: Remote

Hershey, PA preferred. Open to remote. 

ROLE OVERVIEW:
As a product manager, you play a crucial role in defining the strategy, roadmap and features of the products delivered in the Order-to-Cash area.  You will need to be both strategic and tactical. You will oversee the entire product lifecycle, from definition and planning to product release.  Your leadership will be crucial for cross-functional collaboration and the success of our product portfolio.  With your expertise in both business and technical domains, you’ll bring the product roadmap to life.

You will play a key role in leading the functional specific collaboration and delivery with 3rd party partners to collectively deliver a) design/enhancement of parts of our business processes in the Global Template, b) development of the related functional design within the S/4 ecosystem for these business processes, and c) support the implementation and deployment of enhancements/changes in the system and processes including testing and training. The ideal candidate will have extensive product management experience, order-to-cash domain expertise, and demonstrated influence collaborating across organizational boundaries to drive strategic product investments and land quantifiable business outcomes. 

The candidate will also possess a solid background in CPG, strong business process and functional design experience in the context of SAP S4 HANA, along with reasonable design leadership experience, and a strong passion for automation, digitization, and continuous improvement.  A successful candidate will effectively leverage 3rd party capabilities and services to address opportunities to create business value.

ACCOUNTABILITIES:
• Define, evangelize, and continuously evolve an area-specific product vision and strategy, identify new areas of impact through market and user research, while driving business value through improved self-service, automation, and thoughtful product experiences.
• Define and publish rolling 12-month road maps prioritizing initiatives based on customer needs, business impact and technical feasibility. 
• Identify and deliver innovation through experimentation to explore new opportunities and solve complex problems
• Business Process and Functional Design: Lead the design for respective parts of our E2E business processes and the related S/4 functional design. Collaborate with our Business SMEs and 3rd parties.
• Business Process Digitization and Automation: Identify opportunities and lead the automation and digitization design for respective parts of our business processes (business process and functional design) using the appropriate technologies and features within & beyond the SAP S4 HANA ecosystem. 
• Implementation and Testing: Support the implementation process.  Lead the creation & documentation of test scripts and execute test scripts. Collaborate with our business SMEs during UVT and collaborate with our 3rd party throughout. Support the automation of testing. 
• Leadership: Lead the execution/implementation of small to medium initiatives from design to deployment (< $1-3M). Execute without or very limited project mgmt. or scrum support.
• Performance Monitoring: Lead the design & implement key performance indicators (KPIs) to monitor the health and performance of the respective business processes and systems. Leverage data and analytics to identify improvement opportunities.
• Collaboration: Collaborate with our 3rd parties to leverage their expertise and support to design and implement the enhancements, digitization, and automation of our processes. 
• Documentation and Training: Ensure business, functional, and system design documentation is up to date. Enhance/develop training materials and execute training sessions to ensure end-user proficiency and compliance.
• Stakeholder Management: Actively support senior leadership in the stakeholder management across the enterprise including executives.
• Sustained business process and system stability.
• Ensure system upgradability due to appropriate customizations.
• Required documentation (business process, functional, training, testing) is in solid shape
• Reduce cost to serve and manual errors by leveraging process digitization.
• Design and implement business process and system changes and enhancements in close collaboration with the business and technology community. Ensure buy-in and support for changes.
• Stays current on industry trends and best practices while sharing knowledge with key stakeholders

Knowledge, Skills & Abilities:
• Proven track record landing quantifiable business impact through product in partnership cross-functional teams including business stakeholders, product management, UX, engineering, and architecture.
• Business Process & Functional Design: As an experienced and skilled problem solver design our end-to-end business processes with a strong focus on digitization & automation to reduce the cost to serve, error rate, and speed to market. Develop the business process and functional design while leveraging the S/4 ecosystem capabilities to limit core S/4 customizations. Work closely with our business SMEs and stakeholders to ensure support and buy-in for the changes. Collaborate with our technical experts to ensure an effective technical design.
• Testing and Deployment: Support the testing process by creating and executing test scripts and collaborating with the business SMEs on user validation testing. Ensure required compliance documentation is created and stored. Support the deployment and hyper care process as needed.
• Documentation and Training: Develop/Enhance the required business process and functional documentation. Ensure both documents are properly stored. Support the development of training material and the execution of training as needed.
• Cross functional work: Collaborate with the Business SMEs and the technical team from developing the process design to deploying the technical and process solution. 
• Management of initiatives/deliverables: Experienced in the deliverable (agile or waterfall) of small to medium initiatives from design to deployment without the need for scrum or project mgmt. support.

Experience & Education:
• Required Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering or related field. Advanced degree (MBA, Master in STEM) a big plus. Mix of Business and STEM degrees a big plus.
• Required Experience (yrs.) in business process and functional design in S/4 landscape: 
• Ideally 5-8 years of experience
• 5+ years of experience in product management, including creating and driving product roadmaps from conception to launch.
• Highly motivated ‘go-getter’ driven to achieve business results with the ability to remain positive and focused on delivering customer outcomes
• Deep understanding of product management principles, methodologies, and best practices
• Ability to think strategically and translate business goals into actionable product strategies
• Excellent verbal and written communication skills, with the ability to influence and inspire stakeholders of all levels. 
• Knowledge of SDLC (Software Development Lifecycle) and Agile methodologies.

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