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Senior Analyst, PMO Tools Clarity

Posted Date:  Sep 30, 2022
Requisition Number:  115736

Job Title:            Senior Analyst, PMO Tools - Clarity


Job Location:     Hershey, PA 


This position is open for 100% remote. 



The Analyst, PMO Tools Clarity Technical will be responsible for the administration, implementation and ongoing support of Hershey’s Clarity technical design, working in an Agile/Hybrid environment, delivering high quality software improvements. SAP and financial interface support lead. Collaborate with PMO Tools team leadership to develop application roadmap and coordinate new feature deployments across multiple departments. Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing. Build in and maintain security controls and monitoring in support of company standards. Responsible for design, development, and maintaining automated monitoring capabilities, unit testing, and supporting integration and functional testing. Develop code in accordance with the acceptance criteria established by the Product Owner. Responsible for providing knowledge transfer to production support. Develop and manage new portlets (object and query based), Jaspersoft and Power BI reports based on business requirements. Troubleshoot existing NSQL queries to improve user experience. Propose new features and functionality to support PMO Tools team and business requirements. Provide Level 2/3 Support to solve complex technical and operational problems.


Major Duties/Responsibilities:

  • Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
  • SAP and financial interface
  • Monitor Clarity PPM Integrations, Jobs and Processes (daily, weekly, monthly)
  • Use, create, and maintain comprehensive project documentation, plans and reports
  • Create and develop new reports and support customer use of all reporting data
  • Support and help drive the implementation of the Clarity PPM or other PPM tool roadmaps
  • Responsible for the ongoing technical design of enhancements to Clarity PPM system
  • Identify integration points and focus on gap analysis
  • Suggest solutions, recommendations and enhancements based on customer input and observations
  • Coordinate new feature deployments across multiple departments
  • Identify and define tool project requirements, scope and objectives and help prepare project proposals, timeframes, and schedules
  • Develop specific artifacts such as business capability maps and value streams to help bridge the gap between strategy and execution
  • Communicate regularly and effectively with team members to ensure Clarity product performance meets expectations
  • Provide Level 2/3 Clarity support and oversight


Minimum Knowledge, Skills and Abilities:

  • Experience and knowledge in PPM Tool software system administration and support
  • Experience with various system development lifecycles such as but not limited to waterfall and Agile methods
  • Ability to analyze and interpret data to quickly identify business problems/opportunities
  • Strong analytical and problem-solving skills, including root cause analysis
  • Strong ability to translate issues communicated from a functional perspective into an appropriate technical response
  • Rigorous attention to detail and commitment to quality
  • In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
  • Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
  • Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
  • Ability to generate and implement creative solutions independently
  • Flexibility to adapt to changing requirements and timetables
  • Excellent written and verbal communication skills
  • Technical skills: MSOffice 365, MS Project, Teams/SharePoint, SQL, HTML, JasperSoft, PowerBI


Minimum Education and Experience Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or any general Engineering field
  • 5+ years of experience with Clarity PPM in an enterprise administrative capacity including; developing requirements, performing system analysist, leading upgrades, platforming (understanding system requirements), supporting, configuration, system integration and use
  • At least 2-4  years’ experience working as a technical analyst for Clarity PPM
  • Experience with SAP Financials
  • 2+ years experience working with MS SQL and writing queries to generate reports, analyze patterns, etc.
  • 1+ years of experience with Jaspersoft from a reporting perspective
  • Ability to communicate ideas and problem solutions
  • Ability to effectively work with both internal and external clients
  • Excellent technical skills to design, implement and maintain PPM tools



Nearest Major Market: Harrisburg

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