ServiceNow Solution Architect

Location: Hershey, PA

Summary:

 The ServiceNow Solution Architect plays a crucial role in the design, development, and implementation of ServiceNow solutions. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities.

Major Responsibilities:

• Interface with the platform owner, enterprise architects and development teams leading the design, development, and implementation of ServiceNow solutions in alignment with requirements and standards. ​

• Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. ​

• Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational requirements.​

• Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations. ​

• Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards. ​

• Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform​

• Planning, executing, communicating, and working collaboratively to define solutions across the platform that align to out of the box capabilities, defining CMDB process comprising analysis, plan, design and implement phase. ​

• Facilitate strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies

Qualifications: 

• Deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions​

• Excellent oral and written communication skills, with the ability to speak (verbally and written) to a broad range of technical and non-technical stakeholders regarding the best practice use cases on the ServiceNow Platform

• Ability to formally present data to a broad range of stakeholders, platform users, technical teams, and Sr. leadership members with a clear, concise, and relevant technical level of detail for the audience​

• Business fundamentals, including metrics reporting, business process management, customer centricity and value creation, and business problem solving

Experience and Education Requirements:

• Bachelors/Master in Engineering, Computer Science, or a related field, with a minimum of 3 years of experience in an architecture role​

• Minimum 5+ years of ServiceNow Platform Architect Experience is required

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