Sr. Specialist, TA Systems
Position Title: Sr Specialist TA Systems (HCM)
Location: Hershey, PA
Note: This position can sit 100% remote
Summary:
HR at Hershey has shifted from a high touch, HRBP enabled delivery model for annual processes, to a self-service model enabled through technology and streamlined, user-focused processes. We are seeking a proficient and detail-oriented HCM Sr. Support Specialist with expertise in Recruiting, Employee Central & Onboarding. This team member will play a pivotal role in configuring, optimizing, and managing our SuccessFactors HCM system to enhance talent acquisition, employee management & onboarding processes.
Major Duties/Responsibilities:
System Implementation and Configuration:
- Lead the implementation of SuccessFactors Recruiting, Onboarding, and Employee Central modules, as well as integrated systems like DocuSign, Eightfold and others, ensuring alignment with organizational goals and best practices.
- Configure system settings, workflows, and processes to meet specific business requirements.
Integration and Data Migration:
- Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems.
- Oversee data migration activities, ensuring accurate and secure transfer of employee data including mergers & acquisitions.
User Training and Support:
- Develop and deliver training programs for end-users, HR staff, and hiring managers on SuccessFactors Recruiting , Onboarding, and Employee Central modules, as well as integrated systems like DocuSign, Eightfold and others.
- Provide ongoing support and troubleshooting for system-related inquiries.
Continuous Improvement:
- Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment.
- Stay informed about system updates and industry best practices to enhance system capabilities.
Reporting and Analytics:
- Create and maintain custom reports and dashboards to provide key HR metrics and analytics.
- Work with stakeholders to understand reporting requirements and deliver actionable insights.
Compliance and Security:
- Ensure that the SuccessFactors system is compliant with relevant data protection and privacy regulations.
- Implement and monitor security measures to safeguard sensitive HR information.
HR Project Delivery:
- Collaborate with cross-functional teams & key end users to clearly define requirements aligned HR processes & user experience.
- Process leadership to assure technology projects deliver within Hershey standards for technology implementation, consulting with cross-functional business experts as needed.
- Support technical documentation of project either by the creation of documents and/or reviewing third party documents, including necessary data.
Minimum Knowledge/Responsibilities:
- Proven experience in configuring and optimizing SuccessFactors Recruiting, Employee Central, Onboarding modules.
- Strong proficiency in SuccessFactors reporting tools and analytics.
- In-depth knowledge of HR processes, talent acquisition, onboarding, and employee data management.
- Excellent analytical and problem-solving skills with the ability to translate business requirements into system configurations and reports.
- Strong communication and interpersonal skills for effective collaboration with diverse stakeholders.
- SuccessFactors certification in Recruiting, Employee Central, and Reporting is highly desirable.
- Excellent MS Excel skills preferred
Education:
- B.S. Degree in HR, Business, or equivalent experience.
Experience:
- 5+ years experience with HR technology platforms, systems, analytics and processes.
#LI-TL1