Accounts Receivable Assistant

Work Setup: Hybrid (twice a week onsite)

Location: Makati, Metro Manila

Summary:

The position would play a vital role in maintaining the percentage current for AEMEA Export customers. Represent Hershey in a professional manner by maintaining and enhancing a positive business relationship with customers, AR Accountants and stakeholders. Assure that the A/R status are healthy, and processes are within the set global policies and meets Finance requirements. Ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met. 

Major Duties/Responsibilities:

Invoice Collection Management (60%)

• Perform collection of invoices that are past discount date via email, customer websites and phone calls.
• Monitor customer web sites for invoice payment status.
• Process and upload invoices and appropriate documentation (like proof of delivery) for invoices not found on customer web sites.
• Review, prepare and present documents to customer’s bank for invoice collection from Letter of Credit and sight draft customers.
• Maintain and document contact information for invoice collections in S4 Fiori.
• Document duties performed on customer accounts, including, but not limited to, case numbers, process dates and payment status.
• Document collection calls and responses on customer accounts.
• Request proofs of delivery as required for collection.
• Attach pertinent documentation to customer accounts.
• Organize and track phone calls to ensure continuity of collection.
• Notify AR Accountant of invoice issues requiring electronic processing or corrections
• Ensure that set KPIs/ Metrics/ SLAs are met on a timely manner.

Reporting/Month-end Closing (30%)

• Prepare Accounts Receivable related reports to stakeholders includes but are not limited to AR aging report, Provision for bad debts, AR discount reserve adjustments and other receivable related report. 

Relationship Management (10%)

• Notify AR Accountant of critical customer conversations that identify a financial concern or change in ability to pay invoices.

• Proactively identify re-occurring invoice issues and address with AR Accountant.

• Communicate in a positive manner with all groups to ensure positive win-win relationships.

• Provide backup support to team members away from the office.

• Ensure overall customer service.

• Assist in the completion of any other daily team responsibilities or special projects.

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accounting, Finance or any Business course

Knowledge:  

• With minimum of 1 year working experience on Accounts receivable specifically for deduction and invoice collection management
• With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry. 
• Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.) 
• With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements. 

Soft Skills:  

• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills 
• Excellent oral and written communication skills 
• Attention to detail, strong analytical and problem-solving skills 
• Adaptive to fast and continuous change  
• Ability to prioritize many tasks 
• Professional and trustworthy 
• Can work independently 
• Self-starter; able to work well with minimum supervision

Experience:

• Must have at least a minimum 1 of year experience in Accounts Receivables and related accounting field 
• Must be knowledgeable in Excel
• Must have good written and verbal communication skills
• SAP/S4 experience preferred (open to candidates with no SAP experience but has experience with any accounting system)
• Amenable to a mid-shift schedule from 1:00 PM to 10:00 PM