Accounts Receiveable Analyst II

Work Setup: Hybrid (twice a week RTO)

Location: Makati, Metro Manila, Philippines

Summary:

The Accounts Receivable Accountant II is responsible in analyzing customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, reconcile customer statements and billings, communicate credit and company credit policies, respond in a timely and effective manner to customer/ Business Unit inquiries and concerns,  work with Accounts Receivable Accountant I in addressing business issues ensuring all processes are fully documented and followed, participate in process improvement projects, assist in training of new team member, participate in customer meetings, ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and support other management directives as prescribed.  

Major Duties/Responsibilities:

Business Issue Resolution/ Documentation

• Proactively identify ongoing issues and address root cause.
• Ensure resolutions are properly documented and controls are in place to eliminate same scenario to happen again.
• Resolution documentation should be cascaded to all concerned department.
• Bring to the notice of the stakeholder’s issues which affect cash flow and balances.
• In charge for creation and update of process documentation.

Credit/ Receivable Management

Account Management

• Review and release sales order based on account status, external information, financial performance, and past payment history.
• Provide financial order management support to Business Manager and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.
• Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet, along with other 3rd party reports and references.
• Assist with the billing and dispute transaction.
• Monitor customer accounts and work with the Business Managers to follow up on aged receivable(s).
• Responsible for real-time advise of collections to the Cash Applier for posting.
• Review, prepare and present Letter of Credit for collection on due date and before it expire.

Reporting/ Month-end Closing

• Prepare Accounts Receivable related reports to stakeholders includes but are not limited to AR aging report as of month end, delinquent account, unused credit, Days sales outstanding, provision for bad debts, adjustments to receivable accounts, and other receivable related report.
• Provide feedback/updates for AR related items on the BS package Review.

Record Management

• Maintain accurate and up-to-date customer profiles; internal databases with credit risk and credit limits information; and historical studies of customers by compiling and analyzing financial developments; comparing industry and company statistics.
• Ensure all receivable related record/ file are properly filed and archive.

Customer Relationship

Communication and Collaboration

• Build and maintain effective relationships with Business Manager, Order Management Associate, Data Maintenance Analyst, and etc.
• Communicate in a positive manner with all groups to ensure positive win-win relationships.  
• Provide high degree of one-stop-shopping for Customers and Business Managers/ Business Unit by acting as the sole contact for a wide variety of Account Receivable related issues.
• Work with appropriate personnel to reach resolution and respond with resolution in a timely manner while respecting the relationship between Customer and Business Manager.
• Answer incoming phone calls and respond to customer inquiries in a timely manner and in accordance with standards and policy.
• Communicate across Order Fulfillment Process to ensure Customers’ needs are met.
• Responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes and leading the resolution of those issues.
• Work in close coordination with Business Unit in support of deduction avoidance and expedient resolution of open deductions.

Key Performance Indicator/ Metrics/ Service Level Agreement Tracking and Work Process Improvement Driver

• Shall ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner.
• Review and report monthly KPIs/ Metrics/ SLAs achievement rate and do failure analysis if necessary.
• The AR Accountant II in alignment with his/her immediate supervisor is also responsible in carrying out identified key points to improve processes within the role.

Internal/ External/ Sarbanes Oxley Audit Support

• Responsible in providing support to Internal, External, and Sarbanes-Oxley audit and test.
• Provide relevant requirements and/or documents to carry out the audit on orders related transactions.
• Carry out, implement, and document process on the identified audit recommendation. 

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Knowledge

• With 3-5 years working knowledge and proficiency on core FICO SAP modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance, and SAP standard reports both FI and SD Modules, and etc
• With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
• Strong understanding of Credit process, evaluation, exposure, and analysis.
• Experience in handling Letter of Credit and Standby Letter of Credit.
• Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
• With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.

Soft Skills

• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills

• Excellent oral and written communication skills
• Attention to detail, strong analytical and problem-solving skills
• Ability to use analysis tools in order to communicate metrics and improve service levels
• Adaptive to fast and continuous change
• Ability to organize and lead meetings
• Ability to prioritize many tasks
• Professional and trustworthy
• Can work independently

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accounting, Finance or any Business course

Experience:

• Must have at least 3 to 5 years Receivable, Credit, and Dispute Management experience
• Must be proficient in Microsoft Excel and any core ERP (SAP S/4 HANA is highly preferred)
• Experience in shared service or business process outsourcing industry is highly preferred
• Amenable to a pure night shift schedule (7:00 pm to 4:00 am)