Analyst AR

Work Setup: Hybrid (2x a week RTO)

Location: Makati, Metro Manila, Philippines

Summary:

The  Accounts Receivable Analyst is responsible in analyzing customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, communicate credit and company credit policies, respond in a timely and effective manner to customer/ sales force inquiries and concerns, participate in process improvement projects, ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and support other management directives as prescribed. 

Major Duties/Responsibilities:

Credit Management

Credit hold release/Order Approval:

*Review and release sales order based on account status, external information, financial performance and past payment history.

* Provide financial order management support to Sales team and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.

*Send proforma invoice to customer for cash in advance terms

Credit Review-Annual:

* Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet and Credit Risk Monitor, along with other 3rd party reports and references

Credit Review-Daily:

* Review news daily from sources such as the Internet, Bloomberg, trade journals, newspapers and determine the effect on specific accounts.

*Attach pertinent information in SAP such as phone and contact changes, collection notes and special trade information

Receivable Management

Invoice collection

*Collect past due invoices via call, email, fax and vendor portal

*Identify payment issues and address root cause.

*Analyze change in customer’s payment habit and work with the Sales to resolve the reason for payment delay.

*Initiate the process that involves placing account for collection, pursuing litigation and recommending Chapter 7 Bankruptcy Actions.

* Ensure for real-time advise of collections to the Cash Applier for posting.

* Meet Agreed Service Level Target for Percentage Current and Over 30 days balance

Relationship Management:

Communication and Collaboration

* Notify Sales of critical customer conversations that identify a financial concern or  

  change in ability to pay invoices.

* Participate in periodic credit analyst meeting with US counterparts.

* Communicate in a positive manner with all groups to ensure positive win-win relationships.  

* Provide backup support to team members away from the office

* Ensure overall customer service

* Assist in the completion of any other daily team responsibilities or special projects

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Knowledge

• With 1-3 years working knowledge and proficiency on core ERP SAP (S/4 HANA) modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance
• Strong understanding of Credit process, evaluation, exposure, and analysis 
• With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
• Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
• With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.

Soft Skills

• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills

• Excellent oral and written communication skills
• Attention to detail, strong analytical and problem solving skills
• Ability to use analysis tools in order to communicate metrics and improve service levels
• Adaptive to fast and continuous change
• Ability to prioritize many tasks
• Professional and trustworthy
• Can work independently

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accounting, Finance or any Business course

Experience:

• Must have at least 2 years Receivable, Credit, and Dispute Management experience
• Must have at least 1 year working knowledge and proficiency on core ERP SAP (S/4 HANA)
• Experience in shared service or business process outsourcing industry is highly preferred
• Amenable to a night shift schedule (7:00 pm to 4:00 am)