Analyst Credit I

Posted Date:  Aug 30, 2023
Requisition Number:  119716

Location: Makati, Metro Manila, Philippines





The Credit Analyst I is responsible in analyzing customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, communicate credit and company credit policies, respond in a timely and effective manner to customer/ sales force inquiries and concerns, participate in process improvement projects, ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and support other management directives as prescribed.


Major Duties/Responsibilities:


Credit Management


Credit hold release/Order Approval:

  • Review and release sales order based on account status, external information, financial performance and past payment history.
  • Provide financial order management support to Sales team and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.
  • Send proforma invoice to customer for cash in advance terms



Credit Review-Annual:

  • Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet and Credit Risk Monitor, along with other 3rd party reports and references



Credit Review-Daily:

  • Review news daily from sources such as the Internet, Bloomberg, trade journals, newspapers and determine the effect on specific accounts.
  • Attach pertinent information in SAP such as phone and contact changes, collection notes and special trade information



Receivable Management


Invoice collection

  • Collect past due invoices via call, email, fax and vendor portal
  • Identify payment issues and address root cause.
  • Analyze change in customer’s payment habit and work with the Sales to resolve the reason for payment delay.
  • Initiate the process that involves placing account for collection, pursuing litigation and recommending Chapter 7 Bankruptcy Actions.
  • Ensure for real-time advise of collections to the Cash Applier for posting.
  • Meet Agreed Service Level Target for Percentage Current and Over 30 days balance



Relationship Management:


Communication and Collaboration

  • Notify Sales of critical customer conversations that identify a financial concern or  
  • change in ability to pay invoices.
  • Participate in periodic credit analyst meeting with US counterparts.
  • Communicate in a positive manner with all groups to ensure positive win-win relationships.  
  • Provide backup support to team members away from the office
  • Ensure overall customer service
  • Assist in the completion of any other daily team responsibilities or special projects




  • Answer credit reference request for all US and Canada accounts
  • Provide trade tapes and relevant information that may be useful to other members of National  Group Management Corporation (US credit association)
  • Consolidate US and Canada AR reports to single audit file.



Countries Supported: North America




  • With 1-3 years working knowledge and proficiency on core ERP SAP (S/4 HANA) modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance
  • Strong understanding of Credit process, evaluation, exposure, and analysis 
  • With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
  • Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
  • With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.



Soft Skills: 

  • Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
  • Excellent oral and written communication skills
  • Attention to detail, strong analytical and problem solving skills
  • Ability to use analysis tools in order to communicate metrics and improve service levels
  • Adaptive to fast and continuous change
  • Ability to prioritize many tasks
  • Professional and trustworthy
  • Can work independently



Behavior/ Attitude:




Team Approach


Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.



Customer Focused and Results Oriented


Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.



Problem Solving


Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.





Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.



Listening and Interpersonal Skills


Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.




Minimum Education and Experience Requirements:



Education: Must be a graduate of BS in Accounting or other Finance related course





  • Minimum 2 years Receivable, Credit, and Dispute Management experience
  • Minimum 1 year working knowledge and proficiency on core ERP SAP (S/4 HANA)
  • Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry