Credit Analyst II

Work Setup: Hybrid (2x a week onsite)

Location: Makati, Metro Manila, Philippines

Summary:

The Credit Analyst II is responsible in analyzing customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, communicate credit and company credit policies, respond in a timely and effective manner to customer/ sales force inquiries and concerns, participate in process improvement projects, ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and support other management directives as prescribed. 

Major Duties/Responsibilities:

Business Issue Resolution/Documentation (15%)

• Proactively identify ongoing issues and address root cause.
• Ensure resolutions are properly documented and controls are in place to eliminate same scenario to happen again.
• Resolution documentation should be cascaded to all concerned department
• Bring to the notice of the stakeholder’s issues which affect cash flow and balances.
• In charge for creation and update of all process documentation.

Credit and Receivable Management (45%)

• Credit hold release/Order Approval

  • Review and release sales order based on account status, external information, financial performance, and past payment history.
  • Provide financial order management support to Sales team and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.
  • Send proforma invoice to customer for cash in advance terms

• Credit Review
  • Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet and Credit Risk Monitor, along with other 3rd party reports and references.
  • Review news daily from sources such as the Internet, Bloomberg, trade journals, newspapers and determine the effect on specific accounts.
  • Answer credit reference request for all US and Canada accounts.
  • Provide trade tapes and relevant information that may be useful to other members of National  Group Management Corporation (US credit association)

• Invoice Collection
  • Collect past due invoices via call, email, fax and vendor portal.
  • Identify payment issues and address root cause.
  • Analyze change in customer’s payment habit and work with the Sales to resolve the reason for payment delay.
  • Initiate the process that involves placing account for collection, pursuing litigation and recommending Chapter 7 Bankruptcy Actions.
  • Ensure for real-time advise of collections to the Cash Applier for posting.
  • Meet Agreed Service Level Target for Percentage Current and Over 30 days balance.
  • Attach pertinent information in SAP such as phone and contact changes, collection notes and special trade information.

Customer Relationship and People Management (20%)

Communication and Collaboration

• Build and maintain effective relationships with Customers and Sales Managers.
• Communicate in a positive manner with all groups to ensure positive win-win relationships. 
• Provide high degree of one-stop-shopping for Customers and Sales Managers by acting as the sole contact for a wide variety of Account Receivable related issues.
• Work with appropriate personnel to reach resolution and respond with resolution in a timely manner while respecting the relationship between Customer and Business Manager.
• Notify Sales of critical customer conversations that identify a financial concern or change in ability to pay invoices.
• Participate in periodic credit analyst meeting with US counterparts.
• Provide backup support to team members away from the office.
• Ensure overall customer service.
• Assist in the completion of any other daily team responsibilities or special projects.

Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management (10%)

• Shall ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner.
• Review and report monthly KPIs/ Metrics/ SLAs achievement rate and do failure analysis if necessary.
• The Credit Analyst II in alignment with his/her immediate supervisor is also responsible in carrying out identified key points to improve processes within the role.

Internal/ External/ Sarbanes Oxley Audit Support (10%)

• Responsible in providing support to Internal, External, and Sarbanes-Oxley audit and test.
• Provide relevant requirements and/or documents to carry out the audit on orders related transactions.
• Carry out, implement, and document process on the identified audit recommendation.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Knowledge

• With 3-5 years working knowledge and proficiency on core FICO SAP modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance, and SAP standard reports both FI and SD Modules, and etc
• Strong understanding of Credit process, evaluation, exposure, and analysis
• With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
• Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
• With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements

Soft Skills

• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
• Excellent oral and written communication skills
• Attention to detail, strong analytical and problem-solving skills
• Ability to use analysis tools in order to communicate metrics and improve service levels
• Adaptive to fast and continuous change
• Ability to organize and lead meetings
• Ability to prioritize many tasks
• Professional and trustworthy
• Can work independently

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accounting, Finance or any Business course

Experience:

• Must have 3 to 5 years Receivable, Credit, and Dispute Management experience
• Knowledgeable in SAP system
• Experience in shared service or business process outsourcing industry is highly preferred
• Amenable to a night shift schedule (7:00 pm to 4:00 am)