Apply now »

Process Optimization Analyst

Posted Date:  Nov 23, 2022
Requisition Number:  116641

Location: Makati, Metro Manila, Philippines


Role Summary: 

The Process Optimization Analyst reports directly to the GBS Project Lead.  As a member Process Optimization & PMO, this role provides the GBS Process Leadership Team, GBS Workstreams and GBS customers with cross-functional, cross-process, process optimization services to achieve the GBS strategic vision, managing multiple small and medium sized projects within the GBS project portfolio.  The Process Optimization Analyst will work across all process areas and will support the GBS business functions by:


  • Providing project management and oversight for all GBS initiatives (with specific focus on Intake, Sourcing, Operation Expansion, M&A Integration) to enable business transformation and drive global process optimization
  • Providing project updates and metrics related to status updates, opportunity savings, and resources


In accomplishing the above services, the Process Optimization Analyst will be required to learn and understand the GBS strategy and vision.  The Process Optimization Analyst will support core project management duties throughout the entire project lifecycle including: 


  • Stakeholder management
  • Schedule development, monitoring and execution
  • Quality management including risk and issue management
  • Change management


The Process Optimization Analyst will be an active member of Hershey’s Global Business Services and will support continuous improvement across the business. 


Major Duties and Responsibilities:


Project Management

  • Manage Process Optimization priorities using standard project management techniques, assessing optimization and automation candidates, providing timeline estimates for development of projects, while managing the overall project pipelines. Contributes to the development of tactical execution plan and delivery.
  • Provide regular communication updates regarding the Process Optimization program and active projects to the Steering Committee/Management and cross-functional teams regarding projects status, recommendations and needs 
  • Deliver metrics to monitor and assess current performance levels, drive identification of process re-engineering and improvement ideas   
  • Develop project timelines/plans to drive progress 

Process Optimization

  • Identify business process re-engineering opportunities as appropriate  
  • Collaborate with Subject Matter Experts to identify business requirements of existing (as-is) or to-be processes
  • Leads process & workflow current and ideal state mapping, with outputs of reduced complexity, improvedquality, and more seamless internal and customer experiences.
  • Uses data insights, industry trends and discoveries, and process knowledge and critical thinking to identifyprocess improvement opportunities
  • Facilitate process design and improvement sessions, developing project plans based on outputs.
  • Partner with Subject Matter Experts to create process documentation to be used in implementing process improvements, ensuring alignment with all process policies and procedures 
  • Maintain Process Optimization documentation repository that can be leveraged across the organization 
  • Assist in maintaining existing documentation as changes are made to processes 
  • Establish partnership with Information Services and serve as a liaison with appropriate personnel to understand system capabilities and requirements 
  • Lead and direct cross functional teams to meet all project deadlines, and deliver project materials and objectives   


Relationship Management

  • Proven ability to establish collaborative relationships with Senior Leaders and key business stakeholders across The Hershey Company  
  • Build relationships with key stakeholders affected by the GBS project portfolio, as well as the GBS Leadership who support these business partners  
  • Embody Hershey Leadership behaviors, communicating clear and consistent messages, relying on data and facts to advocate a position or overcome objections 



Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: 


Soft Skills:

  • Ability to work well with others as well as part of a team
  • Ability to adapt work style to other cultures and time zones.
  • Ability to handle multiple priorities
  • Strong drive for results
  • Ability to sell ideas and influence peers and management
  • Strong business and financial acumen
  • Initiates projects resulting in increased efficiency
  • Improvement mindset



Technical Skills:





Problem Solving

Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.



Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.


Listening and Interpersonal Skills

Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.




Education: Bachelor's degree in Business Administration, Information Systems, Engineering or related field preferred.



  • Minimum of 3 years proven experience in successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines
  • Must be Six Sigma Certified: Green belt
  • Must be PMP Trained
  • Minimum of 2 Functional Areas of expertise in Supply Chain, Finance, HR, Sales
  • Must have advanced Project Management methodologies: Project Management Professional (PMP), Agile, Scrum
  • Must have advanced Continuous Improvement methodologies: Six Sigma, Lean, Value Stream Mapping, Design Thinking
  • Must have a proven experience prioritizing and managing multiple projects/areas of responsibility simultaneously
  • Must have a skill in story telling for influence: Ability to liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate progress, issues, risks and solutions
  • Strong preference given to candidates with experience serving as leader, managing performance, and motivating a cross discipline, global team
  • Strong preference given to candidates with experience in talent development and resource allocation
  • Must have high-energy, self-starter, able to be a team builder and change agent
  • Must be amenable to work on Mid and Night shift



Apply now »