Senior HR Operations Process Analyst - Process Intake and Efficiency

Work Setup: Fully Remote

Location: Makati, Metro Manila, Philippines

Summary:

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.
 

Major Duties/Responsibilities:

1. Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.
2. Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.
3. Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.
4. Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.
5. Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.
    

Competencies:

Strategic Thinking. The ability to think strategically and align HR service delivery processes with organizational goals and objectives.

Process Improvement. Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.

Customer Focus. A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.

Change Management. Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.

Minimum Knowledge, Skills, and Abilities required to successfully perform major duties/responsibilities:  

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.
• Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.
• Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Human Resources, Business Administration, or a related field

Experience:

• A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential
• Amenable to a pure night shift work (8:00PM - 5:00AM)