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Trade Promotions Management and Planning Specialist

Posted Date:  Jul 9, 2024
Requisition Number:  122432

Work Setup: Hybrid

Location: Makati, Metro Manila, Philippines




The Trade Promotions Management and Planning Specialist will support the US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales. The Trade Promotions Management and Planning Specialist will also co-lead projects and optimization initiatives of both Hershey Business Platforms and Trade Promotions Management.



Major Duties/Responsibilities:


Trade Promotions Management/Customer Planning Support

  • Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers.
  • Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement.
  • Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support.
  • Help prepare Monthly and Quarterly Updates for key customers.


Project Management/Continuous Improvement

  • Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations.

  • Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities.

  • Prepare Business Case for new intake and utilize Project Management Tools.




Leadership. Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.


Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.


Customer Focused and Results Oriented. Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.


Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.


Learning. Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.


Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.



Minimum Education and Experience Requirements:


Education: Bachelor’s Degree required, Marketing or Business Administration



  • At least 2 to 3 years of CPG/merchandise experience
  • Must have Trade Cycle Planning OR specific to sales and forecasting planning experience
  • Someone with Merchandising and Trade Marketing & Operations background is highly preferred
  • Knowledgeable in Trade Promotions, Retailing, Billings and SKU Maintenance
  • Knowledge and experience in market research is a plus
  • Proficient in Excel/Access and ability to quickly learn and assess viability of other analytic tools
  • Technical Ability: SAP and JDA (or any merchandising system)
  • Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints
  • Detail-oriented and analytical thinker
  • Excellent oral and written communication skills
  • Prior experience in positions requiring strong analytical acumen preferred
  • Prior experience working in multiple functions (Sales, Marketing, Finance, Operations, Strategy, etc.) highly desirable
  • Prior experience working with external customers (retailers) desirable
  • Amenable to a shifting schedule of morning shift (6:00 am to 3:00 pm) and mid shift (3:00 pm to 12 midnight)




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