Trade Spend Accounting Supervisor

Work Setup: Hybrid

Location: Makati, Metro Manila, Philippines

Summary:

This position plays the vital role of overseeing the daily operations of Trade Spend Claims team and ensure that controls and validation points are fully executed. The role will also be responsible for review and approval of claim invoices as to budget sufficiency, as well as review of reconciliation for payment & subsidiary ledgers. Part of the role of the Trade Spent Supervisor is people management which includes coaching, career development planning, and ensuring business continuity for the whole Trade Spent Claims Team. He/she is also expected to monitor the achievement of team’s key performance indicators and SLA’s, oversee execution of audit recommendation and also drive continues improvement and business partnership. 
 
 

Major Duties/Responsibilities:

People Leadership (25%)

• This role will be having direct reports and is expected to conduct a monthly 1:1, probationary evaluation, performance evaluation and timely coaching sessions which will help on the team’s personal development.
• He/she will also be responsible in training his/ her direct reports in the Trade Spend Accounting Process, and all related policies and continually provide leadership on the stable processes.
• This role works closely with the HR Business partner in driving organizational development as well as work life integration within the organization.

   

Trade Spend Claims Review (55%)

• Trade Spend Claims Review and Approval: This role is responsible in approving Trade Promotion and direct marketing expense claims for AEMEA Markets and World Travel Retail. Approval will be based on Hershey Authorization Policy. He/she is also responsible in securing approval for any exceptions in Proof of performance for the Trade Spent Claims Review Process to the Controllers Organization.

• Pre-closing Activities: This role is responsible in reviewing payment reconciliation, IO reconciliation and SIS reconciliation, prior to submission to the Trade Spent Reporting team.

Business Partnership, Process Improvement, Controls and Service Delivery, and Others (20%)

• Service Delivery and Business Partnership
  • The process has defined KPIs and service level agreements. It is the responsibility of the Trade Spent Supervisor to:
    • Ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner.
    • Review monthly KPIs/ Metrics/ SLAs achievement rate and do RCA, if necessary.
    • Lead the review and identification of addition metrics.
  • The role is responsible for creating a good relationship with the Business Unit, Region Controllers group and other stakeholders in a healthy collaborative manner by scheduling regular meetings with the partners, discussing issues and concerns and identifying value adding activities that may be absorbed by the team.

• Business Issue Resolution/ Documentation (Escalation)
  • This role will be the main point of escalation of the business on all trade spent claims related issues:
    • Proactively identify ongoing issues and address root cause.
    • Ensure resolutions are properly documented and controls are in place.
    • Resolution documentation should be cascaded to all concerned department.
    • Ensure resolution is done in a timely manner or within the aligned metrics.

• Process Improvement: He/She will be responsible for driving major work process changes that would significantly improve the effectiveness and efficiency of the process. This includes but not limited to process standardization, quick wins and system implementation which will deliver benefits to the company.

• Internal/External/ Sarbanes Oxley/ Audit Support: This role is responsible for the timely communication and resolution of issues identified during any internal or external audit. He/she will also carry out, implement, and document process on the identified audit recommendation.

• Others: Others related ad hoc roles that may be assigned with alignment with the Accounting Services Senior Manager, AEMEA

Competencies:

Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.

Customer Focused and Results Oriented. Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.

Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.

Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accountancy or any relevant field

Experience:

• Must have at least 5 years plus of working knowledge and proficiency in Accounting Process, i.e.- General Accounting, Audit, Accounts Payable and/or Accounts Receivable
• Certified Public Accountant is preferred
• Must have at least 5 years of people management experience
• Must have at least 3 years of experience in Trade Spend Claims
• Working knowledge and proficiency in Accounts Payable and Accounts Receivable process 
• Proficiency in US GAAP and local GAAP
• Proficient in MS Office Applications (word, excel, powerpoint, visio etc.)
• Knowledge in SAP
• High/ Good Communication Skills, expected to communicate to Higher Level of Management and Third Party
• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
• Strong Analytical and Problem-Solving Skills/ Solution Driven Approach
• Good Leadership skills, experience with handling/ leading people, is a must
• Project Management Skills, experience in Lean Six Sigma Methodology is a plus

#LI-AG1