Travel Services Analyst - Travel and Expense

Work Setup: Hybrid (twice a week)

Location: Makati, Metro Manila, Philippines

Summary:

The Travel Specialist is accountable for Travel Services-related query management, system administration and analytics from various sources to help drive necessary actions in reducing costs while delivering acceptable levels of customer service and maintaining compliance with company policies. Specifically, this position will highly involve leading communications to Hershey employees regarding the Travel and Expense Program by continually improve the Travel on-boarding process for new employees, facilitate the effectiveness of the Travel Management Partner, and changes and/or enhancements to the Travel program, assist with the administration of the corporate credit card program, and aid knowledge as to expense filing and submission of employees. The scope of this position includes all U.S. and Canada locations.

Major Duties/Responsibilities:

Process Execution (75%)

• Vendor/Customer Relationship Management
  • Provide end user support for all Travel Policy, Travel, Expense Reimbursement, Sales Mileage, and Corporate Card (related inquiries including monitoring and troubleshooting of payment interface) and issues in company’s communication channel (ex. MS Outlook, MS Teams, and alike)
  • Coordinate work with IS, HBP, and suppliers to resolve all system issues
  • Conduct/Improve Travel On-boarding process for new employees

• Corporate Card Management - Administer and manage the Corporate Card program including application approvals, spend limit, closure, card usage monitoring, and resolving credit card fraud and delinquencies.

• System Management - Systems administration for
  • Travel and Expense by continually implement enhancements to Concur Travel & Expense System to further improve and streamline travel booking and expense management processes, including proper testing and communication to management.
  • ​​Corporate Card
  • Hershey Travel SharePoint Site by ensuring up-to-date information is stipulated in the internal Hershey Site (Ex. Training Materials, FAQs)

Controls/SLA/KPI/Metrics and Other Reporting tasks (15%)

• Ensure all SLA/KPI/Metrics applicable to his/her process will be met
• Consistently execute internal control processes in accordance with the company policies and audit recommendations.
• Analyze spend reports from Travel, Expense, and Corporate Card Systems to drive necessary actions, ensure compliance, reduce costs, maximize discounts, and rebates. Regular review and monitoring of reports to provide a high level of program’s effectiveness and tracking non-compliances. Identify noncompliant travel/expense and address issues monthly.

Support the HBP PTP (10%)

• AEMEA Travel Services and Indirect Procurement Team
• Global Travel Services for any AP/Indirect Procurement roles that may be assigned

Minimum knowledge, skills and abilities required to successfully perform major duties /responsibilities:  

• Keen awareness of importance of travel safety and ability to respond appropriately at critical times
• Strong experience using SAP in particular, Concur
• Strong experience using Amex GBT/Concur reporting systems
• Thorough knowledge of The Hershey Company travel policy
• Experience using credit card program and reporting
• Knowledgeable in Microsoft Office Tools such as Excel, Word, PowerPoint, etc.

Minimum Education and Experience Requirements: 

Education: Bachelor’s Degree required, equivalent related to Travel Management or Finance

Experience:

• Must have at least 2 years of experience in SAP and expense management tools
• Must have exposure to travel policy and/or expense reports, and corporate card administration
• Must have exposure to international market or local market with international customers/clients
• Strong experience using SAP (Concur is highly preferred)
• Strong experience using Amex GBT/Concur reporting systems is highly preferred
• Must be amenable to a mid-shift (2PM to 11PM) work schedule
   

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