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Mgr Customer Supply Chain

Posted Date:  Sep 21, 2022
Requisition Number:  115643

Título de la posición                             Customer Supply Chain Manager

Posición a quien reporta                       Sr. Manager Demand & Supply

Departamento                                           Demand Planning/Supply Chain

Localidad                                                  Ciudad de mexico

Propósito del puesto

Responsible for leading Hershey´s CPFR process & team to achive Supply Chain KPI’s goals, internal and external, for top Retail Customers.

Have a successful and improve collaboration model with top Retail customers, under continuos improvement principle.

Resumen de actividades clave

Led the team to ensuring standards in customer communications are maintained scorecards, to achieve Supply Chain KPI’s  and Joint Supply Plans that are fit for purpose

In collaboration with the Sales and Trade Mkt teams, ensure regular face-to-face business reviews with key customer contacts to obtain performance feedback, customer service requirements and communicate next steps to improve collaboration

Drive the customer supplier rating processes to obtain clear feedback from each customer site and define action plan for continuous improvement

Serve as a central point of contact to communicate retail compliance initiatives to and from retail customers

Lead Account Level Customer Forecast validation role on promotion forecasts for the trade customers

Ensure team responsibilities in the areas of forecasting, allocation, execution, order book management, Customer Program management, On Time In Full requirements

Maintain communication with International Supply Chain teams to share best practices and solve opps


Habilidades y Competencias


  • Strong holistic Business Acumen in a CPG industry
  • Leaderships in work teams
  • Effective written & verbal communication
  • Negotiation skills for internal & external customers,
  • Adaptive and astute in maneuvering through continuous change
  • Knowledge of Supply Chain, Demand, Forecasting, Logistics, Customer Service, Information Systems and Sales (Strategic and Execution)
  • Ability to interface with various organizational levels and build strategic working relationships
  • Work effectively with alliances and partnerships in the extended supply chain with customers
  • Knowledge of Retail Partner Systems (i.e. Retail Link/Toolbox/Portal de Proveedores)
  • Strong knowledge of CPFR process with Consumer Packaged Goods Industry
  • Proficiency to identify, evaluate and implement opportunities (increase revenue, service levels/turns, enhance logistic efficiencies) and recommend solutions internally
  • Thorough understanding of key internal and external order fulfillment processes
  • Excellent knowledge of supply chain management concepts and order processing systems
  • Demonstrated ability to initiate process change and experience to positively impact supply chain value drivers.
  • Strong understanding of customer go to market and sales strategies
  • APICS or other supply chain certification preferred: CPF, CPIM or CSCM
  • Data base expertise: Excel, Access, Power BI
  • Fluent English.

Education:   Bachelor of  Statistics/Marketing/Mathematics/ Industrial Engineering

Experience: Minimum of 5+ year progressive experience and have demonstrated proficiency in Statistics applied, Demand Planning, CPFR process &JBP colaborations, understanding financial and operational impacts.

Knowledge & Understanding CPFR model in detail.

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