HR Representative (Bilingual - French and English)

Location : Remote 

About the Role: 

Provides support to customers across a variety of HR-related services including responding to customers' questions and needs, advising on HR policies and practices and executing transactions which support the customer’s requests. Additional responsibilities include administration, regular communication, research, and problem solving, and auditing of systems information. This is a full-time position that would adhere to Eastern Standard Time (EST) working hours.

Key Responsibilities:

• Manages employee calls / emails / mail through the ServiceNow system and/or SuccessFactors with high sense of urgency
• Educates employees on various HR-related topics including pay, data changes, processing HR actions, policies, and procedures
• Responds to employee inquires for benefit plans, including determining employee eligibility and/or contribution level, enrolling employees and their dependents in plans, maintaining proper documentation and corresponds with employees concerning plans
• Administers HR global transactions in SAP HR and/or SuccessFactors including terminations, dependent updates, and employment verifications.
• Utilizes and maintains knowledge articles to ensure that processes are executed according to the global standards
• Collaborate with peers across multiple departments around the world
• Continuous improvement projects as assigned by Manager or HR Service Delivery leadership

What You Bring:

• BS degree in Human Resources or related discipline
• 1-3 years relevant Human Resources or Call Center experience
• Knowledge of HR processes and systems, including SAP HR and CRM, SuccessFactors, and ServiceNow
• Fluency in English and French (spoken and written) is required
• Excellent customer service and communication skills supporting an ability to coach / train employees on processes and procedures