Manager Customer Service - OMNI

Location: Mumbai, India​


Position Title: Manager Customer Service - OMNI 

Role Overview

Work Closely with Sales and Supply Chain function to drive growth in Omni Channel through Superior Fill Rate delivery​ 


ACCOUNTABILITIES

• Partner Customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work Closely with Sales team to drive business.​
• Drive OMNI Supply chain strategy for Hershey including logistics Partnership, demand sensing and value added service to key accounts.​
• Lead OMNI Logistics and work with accounts to optimize OMNI Cost to Serve ​
• Drive Depot Level Forecasting for OMNI channel through IDP and sales collaboration​
• Drive Order Management for OMNI with accuracy and adherence.​
• Effectively partner with Sales, and Logistics team to resolve issues around reconciliation and reduce sales returns​
• Work with Key Customer Accounts to reconcile fill rates, update masters & drive joint business plans

QUALIFICATIONS

Knowledge, Skills & Abilities​

• Key skills include strong e-commerce platform knowledge (specifically Q-Com) & Excel proficiency.​
• Excellent communication and collaboration skills, particularly with internal teams like sales and supply chain.​

Experience & Education​

• MBA from Tier - 2 institutes​ preferred
• 3-5 Years with FMCG experience