Assoiatec Manager Account & Client Management
Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.
Job Title
Assoc Mgr Account & Client Management
Job Overview
About The Hershey Company
How will you fit in the big picture?
Accountabilities
1. Execute Day to Day Client Relationship Activities This responsibility carries out planned engagement actions such as scheduled check ins, follow up communications, and service confirmations across assigned accounts. It follows defined approaches and captures key information in required systems. This consistent execution supports relationship stability and visibility for the broader account team.
2. Contribute to Account Planning and Opportunity Sizing This responsibility gathers data, client feedback, and performance trends needed for account plans and reviews. It highlights patterns, potential risks, and possible opportunities to more senior SMEs and leaders. This input helps shape more effective account strategies and action plans.
3. Resolve Moderately Complex Client Issues Using Established Practices This responsibility handles client issues that require analysis of multiple factors, such as recurring service problems or questions involving several internal teams. It applies policies, best practices, and historical precedent to determine appropriate responses. This maintains client satisfaction while minimizing the need for escalation.
4. Prepare Client Facing Materials and Standard Proposals This responsibility drafts client facing materials, such as standard proposals and presentations, based on templates and guidance from senior SMEs. It ensures information is accurate, complete, and tailored to the client context within defined parameters. This supports clear communication and effective sales or service discussions.
5. Coordinate Operational Requirements with Distributors and Partners This responsibility coordinates defined operational details with distributors and other partners for assigned accounts, such as timing, documentation, or standard service requirements. It tracks completion of requested actions and documents outcomes. This supports smooth execution across the extended value chain without owning partner relationships.
Skills/Knowledge
Prior Experience
- Bachelor’s Degree strongly preferred
- 4–6 years of relevant sales or CPG experience
- Proven ability to manage customer relationships and deliver business results
- Strong analytical and financial acumen
- Experience working with data and leveraging insights to drive decisions
- Effective communication, influencing, and negotiation skills
Benefits and Perks
- Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs
- Financial Security: Competitive pay, incentive opportunities, and 401(k) with company match
- Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working
- Growth & Development: Career development programs and learning opportunities
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
Nearest Major Market: Nashville
