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ServiceNow Developer

Posted Date:  Jan 29, 2023
Requisition Number:  116725

Job Title                                                        ServiceNow Developer

Reports to                                         Assoc Mgr PrOps & Automation

Department                               PMO Process Optim Automation & PLM

Job Location                                       Guadalajara




As a part of the automation team, The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform for the Global Business Services organization and Human Resources at Hershey. You will also assist with the upgrade platform process, ensuring that skipped updates in your scope(s) are accounted for.




• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform related to HR and GBS processes.

• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

• Provide advanced support for ServiceNow by enabling/configuring plug-ins, managing upgrades, troubleshooting, fixing bugs and conducting root cause analysis

• Use scripting and other ServiceNow functionality to automate task fulfillment.

• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

• Coordinate and solve complex technical data and transformation issues including provide guidance to the automation team on leveraging ServiceNow's integration with the Blue Prism platform.

• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.

• Build reports and dashboards relating to supported processes and tables.


ServiceNow Development & Automation

Responsible for the ServiceNow platform of an organization, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform.


Project Documentation

Design previous and final Project Documentation

• Project Charter

• Process Design

• Technical Documentation


Build Relationships

Through collaboration with each project team, Process Optimization, Process Automation and the GBS Project Management Office (PMO), identify continuous improvement opportunities related to each project: 

• Proven ability to establish collaborative relationships with Senior Leaders and key business stakeholders across The Hershey Company

• Build relationships with key stakeholders affected by the GBS project portfolio, as well as the GBS Leadership who support these business partners

• Embody Hershey Leadership behaviors, communicating clear and consistent messages, relying on data and facts to advocate a position, or overcome objections


Minimum knowledge and skills


• Certification in ServiceNow System Administrator or ServiceNow Certified Application Developer.

• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST and SOAP.

• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.

• Adaptable to change and able to work independently and as part of a team.

• Strong problem analysis skills to include the use of mathematical concepts to validate results.

• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.

• Proficient with Microsoft Office Professional.

• Clear and concise communication with superior written and verbal communication skills.

• Ability to interact with all levels of internal and external business partners.




Collegue degree IT, Business processing management fields




3 years of developer at applications in service Now.

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