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Specialist Carrier Services

Posted Date:  Mar 16, 2023
Requisition Number:  117117

Job Title                                           Carrier Services Specialist

Reports to                                  Supervisor, CS Carrier Services


Department                           GBS LatAm

Job Location                        Providencia Office




Must be able to perform all Specialist CS Logistics job responsibilities at a high level of understanding and accuracy on Refusals, Over, Short and Damages process, Carrier Claims process, Transportation accessorial management and OSD Dispute Management for the US and Canada business. Demonstrate effective communication, attention to detail, negotiation, solving problem thinking, and demonstration of all Hershey values. Proactively take the lead on any situation above, follow best demonstrated practices to ensure the best execution of daily activities





The Specialist CS Logistics has end to end responsibility to support and maintain monthly required results related to the Carrier Team.  The end-to-end responsibilities include:

•           Review and resolve of any delivery issue when a carrier arrive at a customer’s location (OSD and Refusal process)

•           Negotiation and Disposition of refused/damaged products as orders are being delivered with Carriers and internal teams

•           Creation of credit/debits to customers if needed due to overages, shortages and damages that are posted in the portal throughout the day for disposition

•           Managing transportation accessorial fees approvals for outbound shipments

•           Disposition/reporting of third-party carrier accidents as orders and STO’s are being delivered

•           Communicate to Carriers their freight claims and meet monthly with the Carrier Service Manager to review outstanding claims.


This position will also be responsible for:

•           Monitor and resolve accordingly open disputes in High Radius related to H15 coded (Refusals, redeliveries, Overs, Shorts and Damaged) 

•           Monitor open and collection of freight claims

•           Monitor and assure pool carrier product returns and the fumigation process to credit the Customers

•           Carrier tendering and follow up for Customer Returns 


Minimum knowledge and skills


•           Computer skills including data entry, PC, Windows, database, and spreadsheet techniques.

•           Understanding of Electronic Data Interchange and related transactions.

•           Understanding of Logistics information systems and system handoffs (i.e., SAP, Transplace)

•           Understanding of warehouse operations

•           Understanding of carrier operations.

•           Analytical/math and problem-solving skills.

•           Order to Cash process knowledge, understanding of related transactions, policies and guidelines, and performance

•           measurements.

•           Understanding of customer operations and customer requirements.

•           Attention to detail.

•           Interpersonal communication skills, relationship management, and collaboration skills

•           Understanding of product line and related Logistic product characteristics.

•           Understanding of customer groups and unique requirements such as in-bound distribution.

•           Ability to make effective cost vs. service decisions.

•           Ability to prioritize many tasks and decisions.




BS/BA degree or equivalent experience.




Minimum of 4 years’ experience in Customer Service, Logistics, Accounting, Deductions, Supply Chain, or related field.

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