Sr Analyst Order Quality & Reporting

Posted Date:  May 18, 2023
Requisition Number:  118255

Job Title                                            Sr Order Quality & Reporting Analyst

Reports to                                         Customer Service Manager

Department                               Global Business Services

Job Location                             Providencia, Guadalajara




Responsible for transmitting and facilitating the strategy of Marketing, Trade Marketing and Supply Chain to the team of Order to Cash of GBS, as well as preparing and giving support to the tools of the system of placement and administration of orders for the clients of Hershey Mexico and LATAM. Also generate indicators of operational performance focused on the area of quality, efficiency in the Order, delivery and shipment processes, to promote continuous improvement in them, with the objective of maximizing invoicing, reducing logistics costs and streamline the process of payment and will monitor the compliance of the SOX controls and the operation of Customer Service for compliance with the policies and processes of the area and company.




Meet periodically with the Marketing, Trade Marketing and Supply Chain teams to receive the sales strategy for Seasonal projects, Licenses, In & Out Items, Critical Items or any change related to billing, generate implementation agreements in the Customer Service processes of according to the governance established for them and lead their implementation with the team of GBS OTC LATAM and Set Up and maintenance of the system tools for order intake with the commercial strategy aligned for LATAM

Analysis and reporting of controls that reduce deviations in the quality of orders entered into Hershey Mexico and Latam, as well as leading productive meetings to involve the other areas related to quality indicators of the order and commercial strategy in order to achieve improvements in the Quality KPIs of the order. Preparation of SOX reports and controls established for the Customer Service area in the regions of Mexico, LATAM and WTR Americas

Execute continuous improvement initiatives across the Customer Service team to improve process within the order management and billing support team


Minimum knowledge and skills


• Demonstrate an understanding of the functioning of systems used throughout Supply Chain processes, especially in Order to Cash.

• High organizational skills and prioritization of activities.

• Demonstrate good business rapport with internal clients.

• Excellent written and oral communication skills.

• Demonstrate knowledge in the use of MS Office, especially in Excell at an advanced level,

• Strong personal leadership and proactive skills.

• Effective teamwork skills.

• Results Oriented

• Resolution of complex problems.

• Service attitude

• English 80% (able to engage in business conversations)

• Knowledge of SAP System (ERP) Desirable

• Work under pressure




Bachelor in business or marketing




One year experience in the management of customer orders, customer logistics areas or sales.